Membership and compatibility
Penng membership provides premium analysis and coaching, with the features available to your plan and compatible connected data sources. Some features require a Penng Band or sufficient eligible data. App-only membership does not include a band. We show the relevant compatibility requirements before an app-only trial begins.
Your membership belongs to your Penng account. Sign in to the same account to access it or restore an existing store purchase. Buying a second subscription is not required to restore an eligible purchase.
Price and recurring payment
Web membership in South Africa is R89 per month or R890 per year. Before you confirm, your offer shows the currency, amount due now, recurring price, billing period and first charge date. Your app store displays its actual local currency price and applicable taxes. The price and billing period you confirm govern your purchase.
A recurring subscription renews for the selected billing period unless cancelled. We require your explicit agreement to the offer, renewal price and recurring payment before starting a trial or arranging band renewal. A previous one-off Shopify order alone does not authorise recurring charges. Your payment provider processes payment details; we do not extract or reuse raw Shopify card details.
New-member trial
The same Penng account can receive one eligible new-member trial, whether started on the web or in the app. Previous membership access, including a trial, paid membership or corporate coverage, makes an account ineligible for another new-member trial. Compatible-source confirmation, payment setup and explicit renewal consent are required; the applicable provider offer must also be eligible.
The app offer provides seven days under the confirmed store terms. On the web, eligible customers receive at least seven full days after verified payment setup, with no initial membership charge. Because web billing uses a calendar date, the interval may be longer than seven days. Your offer shows the exact first charge date and renewal price before confirmation; that date does not move when you refresh or return from payment.
A browser payment return alone does not confirm access. If payment setup or the agreed schedule cannot be verified in time to provide the promised trial, we hold the account for recovery rather than start a shorter trial. Check the confirmed status in your Penng account or contact support. Cancel through the provider that bills your membership before the displayed first charge date or the provider's earlier stated deadline to avoid renewal.
Band inclusion and existing customers
An eligible new band includes three calendar months from first successful commercial activation. Activation confirms band eligibility and the applicable renewal arrangement. The displayed activation and renewal dates govern; closing a store sheet does not by itself confirm activation.
Existing customers retain any longer access period originally promised. Corporate-covered customers are not required to start a personal subscription for that coverage. For an existing subscriber, applying band-included time depends on a supported arrangement with their billing provider and confirmed eligibility. Do not purchase a second subscription to claim included time. If your provider arrangement cannot apply it automatically, contact support before starting another renewal arrangement. Any credit and its effective date must be confirmed before we describe it as applied; already-paid access is preserved.
Cancellation, failed payments and expiry
You can manage or cancel a store-billed subscription using the store account that purchased it. Cancelling renewal preserves membership until the displayed included or paid access end date. Uninstalling the app or signing out does not cancel billing.
For web-billed membership, request cancellation from your Penng account. A pending request is not confirmation that billing has stopped. Your account shows the result after the provider confirms it; an uncertain result needs recovery or support. Confirmed cancellation preserves any already-paid or included access until its displayed end date. Manage a store-billed subscription through its store even when viewing membership on the web.
Failed renewals follow the billing provider's valid grace period, if any. A refund or revocation may change the applicable access end date. Refund requests follow the relevant payment provider's process and applicable consumer rights; these terms do not remove mandatory rights.
When access expires, your account becomes read-only. You retain access to existing saved data and account management, including available export and deletion controls. New syncing, premium analysis and coaching pause. The app prompts you to reactivate when you open it, with an option to continue viewing existing data. Reactivation resumes eligible work after payment and access are verified. Data not collected while membership was inactive may leave a gap; we do not promise to reconstruct it.
Corporate coverage and privacy
Corporate access lasts for the period confirmed by your organisation's arrangement. Separate corporate participation terms explain that programme. Joining a corporate programme does not itself cancel an independently purchased store subscription; manage that subscription through its billing provider.
Our Privacy Policy describes personal-data handling. Membership assistance: gold@penng.ai.